super cruise stopped working

[roadking]

Got a 30 minute intro drive with the dealer. Everything working great. Left for home and 50 miles in super cruise stopped working in I-95 in New Jersey. Seems to be a software issue -- anyone else experience this?

Earliest appointment is Sep 4th -- not real happy as I was planning a very long road trip which I now have to put on hold.

Also, do these vehicles come with the full owners manual or just the small manual?

 

[jclrk279]

Got a 30 minute intro drive with the dealer. Everything working great. Left for home and 50 miles in super cruise stopped working in I-95 in New Jersey. Seems to be a software issue -- anyone else experience this?

Earliest appointment is Sep 4th -- not real happy as I was planning a very long road trip which I now have to put on hold.

Also, do these vehicles come with the full owners manual or just the small manual?

My Supercruise quit working as well. Dealer did an update a hard reset and still wouldn't work. They ordered a new module to replace it.

They have an owners manual on the GM app

 

[roadking]

Update,

Driving back through same section of most Northern section of i-95 in NJ in other direction and same thing, no super cruise. Got a bit further south and it began to work again. Worked 98% of the rest of the way to southern Florida.

Seems like certain sections just don't work.

Also supercruise doesn't like a changing lanes over double white dashed lines like found when going into or out of express or hov lanes. Also turns off on toll plaza, even high speed ezpass plasas.

 

[DBZ]

Driving on 95 and 85 South through Maryland, VA and NC - super cruise cut out multiple times with an error message about not having information on the roads??

 

[Prashney]

Super cruise only works on the mapped roads. It's weird how it has mapped only sections on major highways. Does anyone know if they are actively adding more sections?

 

[roadking]

Super cruise only works on the mapped roads. It's weird how it has mapped only sections on major highways. Does anyone know if they are actively adding more sections?

If your look at GMs supercruise maps, these areas are all listed as covered.

 

[BigSass]

Day #4 of owning mine, supercruise wouldn't work on I - 65. I hit the onstar button and got an advisor, but they could not hear me. I tried that twice more with the same result. I called onstar with my phone and told the advisor of both issues. He had me pull off the road and park, then reset the vehicle. Onstar worked like a champ after that. So did supercruise.

 

[roadking]

Day #4 of owning mine, supercruise wouldn't work on I - 65. I hit the onstar button and got an advisor, but they could not hear me. I tried that twice more with the same result. I called onstar with my phone and told the advisor of both issues. He had me pull off the road and park, then reset the vehicle. Onstar worked like a champ after that. So did supercruise.

How did he have you reset?

 

[BigSass]

How did he have you reset?

They reset it remotely.